Yeah, customer service these day stink....mainly from the younger members of the workforce.

I worked for a drugstore when I graduated high school. I was taught that 'the customer is always right' and that good customer service was not an option - it was expected. I was mystery shopped and graded on my customer service. When I left that job, I really paid attention to customer service at other places of business. If the companies are not going to enforce good customer service, then there is no reason to expect it.