User Tag List

Page 1 of 3 123 LastLast
Results 1 to 15 of 34

Thread: I am the customer service KING!!! - iTunes issue

  1. #1
    BANNED The Edge's Avatar
    Join Date
    Sep 2001
    Location
    Arizona
    Posts
    559
    Thanks
    0
    Thanked 2 Times in 2 Posts

    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Rep Power
    0

    Angry I am the customer service KING!!! - iTunes issue

    I would like to share with you all the final message I just sent to the customer service agents at iTunes regarding my horrendous experience. I am the king of customer service! It never hurts to complain; you can usually get refunds and profuse apologies and extra compensation.

    And to be fair, I have worked on the other side as well; when I worked at Wells Fargo Home Mortgage I was on the receiving end of customer service as well; I was great at what I did, and I got problems solved. I didn't just give lipservice. I solved problems and I got loans closed and I put people in homes. It was a good feeling.

    So without further delay, I present my final message to iTunes.

    -------------------------------------

    THIS IS MY FINAL MESSAGE ON THIS MATTER

    I have spent another entire day fighting with your
    iTunes software. I have spent hours reading articles
    and forums on the net about this -50 error. I even had
    a friend doing similar research. Seeing that it has
    been around for weeks, and Apple is denying the error,
    blaming its customers, and doing nothing about it, I
    have decided after giving this another long hard try
    to end this endeavor. I purchased a Pepsi today and
    won a free song, and also tried to get a free song
    that my wife gave me and was met with nothing but
    failure, grief, and frustration. Why should my music
    shopping experience be like this? I am sorry I ever
    tried iTunes. I should have known Apple products would
    be as unreliable as the reputation Apple has. At least
    Microsoft stands behind their stuff.

    After receiving my song "Missionary Man" on my
    friend's computer, I decided to be honest and turn
    down your generous offer to give me a refund; I
    figured I got the song so I should pay. Then, being
    somewhat excited by that success, I decided to give it
    another try and tried to download my free tracks
    (Portland, Oregon by Loretta Lynn). I did not bother
    selecting my second free track since I was met with
    more failure. Boy what a mistake that was. You wasted
    my day. You even wasted my friends time. Now you, the
    reader, I am sure you're a nice person just doing your
    job. I'm sorry you have to take the brunt of my angry
    tirade. I highly recommend that you just pass this on
    to people who can fix this issue (if Apple has the
    capable intelligence within its work force).

    Here is the bottom line. I have uninstalled iTunes for
    the final time. Even though I wrote to you and said
    you don't have to refund my money for Missionary Man,
    I would like a refund for Missionary Man and the 7
    cents of tax you charged me for Portland, Oregon. In
    simpler language, I want every cent back that I gave
    you. This was a very troublesome experience that I
    hope I never have to repeat with any company ever
    again. I am going to tell everyone I know about this,
    and encourage them all to steer clear of iTunes. And I
    won't be monitoring the boards to see if there was a
    solution for that would be a further waste of my time;
    I am not trying again. Thank you for ruining 3 of my
    days and wasting my time and my friend's time.

    Put the refund back on the card I gave you, and expect
    to hear nothing further from me.

    Thank you; have a good day.

  2. #2
    BANNED BillyBob's Avatar
    Join Date
    Aug 2002
    Location
    The greatest country man has ever known.
    Posts
    5,690
    Thanks
    0
    Thanked 5 Times in 5 Posts

    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Rep Power
    0
    Huh, I usually just say 'Where is your office located? [gets answer] Ah, well if you don't fix this, I'm coming to your office with a shotgun'.

  3. #3
    Old Timer julie21's Avatar
    Join Date
    Nov 2004
    Location
    Adelaide, South Australia
    Posts
    374
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Rep Power
    185
    BillyBob Huh, I usually just say 'Where is your office located? [gets answer] Ah, well if you don't fix this, I'm coming to your office with a shotgun'.
    IT WORKS FOR ME!!!!!!!!!
    "And the Lord's servant must not quarrel; instead, he MUST BE KIND TO EVERYONE...Those who oppose him he must GENTLY instruct, in the hope that God will grant them repentance, leading them to a knowledge of the truth, and that they will come to their senses..." 2Tim 2:24-26

  4. #4
    BANNED The Edge's Avatar
    Join Date
    Sep 2001
    Location
    Arizona
    Posts
    559
    Thanks
    0
    Thanked 2 Times in 2 Posts

    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Rep Power
    0
    outstanding!!!

  5. #5
    Journeyman Emo's Avatar
    Join Date
    Jan 2005
    Location
    OKC
    Posts
    188
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Rep Power
    181
    Originally posted by BillyBob

    Huh, I usually just say 'Where is your office located? [gets answer] Ah, well if you don't fix this, I'm coming to your office with a shotgun'.
    He is the Rock, His work is perfect;
    For all His ways are justice,
    A God of truth and without injustice;
    Righteous and upright is He. - Deu 32:4

    'It is foolish to admire the design and ignore the designer'

  6. #6
    BANNED BillyBob's Avatar
    Join Date
    Aug 2002
    Location
    The greatest country man has ever known.
    Posts
    5,690
    Thanks
    0
    Thanked 5 Times in 5 Posts

    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Rep Power
    0
    I actually used that line when dealing with Comcast a couple months ago. The problem got fixed and I was credited 3 months full service. [that's over $300!]


  7. #7
    BANNED The Edge's Avatar
    Join Date
    Sep 2001
    Location
    Arizona
    Posts
    559
    Thanks
    0
    Thanked 2 Times in 2 Posts

    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Rep Power
    0
    I ordered a pizza from Dominoes on Saturday night. When they failed to get it to my place within an hour, I called to check on it. As a result, I got the pizza for half price.

  8. #8
    Over 1000 post club On Fire's Avatar
    Join Date
    Mar 2004
    Location
    Indiana
    Posts
    1,075
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Rep Power
    200
    Originally posted by october

    I ordered a pizza from Dominoes on Saturday night. When they failed to get it to my place within an hour, I called to check on it. As a result, I got the pizza for half price.
    Should'a been free.

    "If you look upon ham and eggs and lust, you have already committed breakfast in your heart." - C.S. Lewis

  9. #9
    BANNED The Edge's Avatar
    Join Date
    Sep 2001
    Location
    Arizona
    Posts
    559
    Thanks
    0
    Thanked 2 Times in 2 Posts

    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Rep Power
    0
    True dat, but I don't care. The Air Force paid for it anyway.

  10. #10
    Over 750 post club
    Join Date
    Jan 2005
    Location
    Right behind you
    Posts
    978
    Thanks
    0
    Thanked 1 Time in 1 Post

    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Rep Power
    1525
    Did iTunes refund the money to your card?
    says: "Visit Spammer's Paradise today."

  11. #11
    TOL Legend Granite's Avatar
    Join Date
    Jul 2003
    Location
    Live free or die.
    Posts
    11,960
    Thanks
    0
    Thanked 23 Times in 21 Posts

    Blog Entries
    9
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Rep Power
    521791
    Buy a Mac!
    If wealth was the inevitable result of hard work and enterprise, every woman in Africa would be a millionaire.
    --George Monbiot




    Facts are meaningless. You can use facts to prove anything that's even remotely true!
    --Homer J. Simpson

  12. #12
    BANNED BillyBob's Avatar
    Join Date
    Aug 2002
    Location
    The greatest country man has ever known.
    Posts
    5,690
    Thanks
    0
    Thanked 5 Times in 5 Posts

    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Rep Power
    0
    Originally posted by october

    I ordered a pizza from Dominoes on Saturday night. When they failed to get it to my place within an hour, I called to check on it. As a result, I got the pizza for half price.
    They made you pay half price for a cold pizza?

  13. #13
    BANNED The Edge's Avatar
    Join Date
    Sep 2001
    Location
    Arizona
    Posts
    559
    Thanks
    0
    Thanked 2 Times in 2 Posts

    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Rep Power
    0
    no the pizza left the shop late. it was hot.

    ITunes refunded my money.

  14. #14
    BANNED The Edge's Avatar
    Join Date
    Sep 2001
    Location
    Arizona
    Posts
    559
    Thanks
    0
    Thanked 2 Times in 2 Posts

    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Rep Power
    0

    More customer service

    I had to call earthlink about a couple things this week. I was nice though, because the guy on the phone was actually competant and polite and doing a good job.

  15. #15
    BANNED The Edge's Avatar
    Join Date
    Sep 2001
    Location
    Arizona
    Posts
    559
    Thanks
    0
    Thanked 2 Times in 2 Posts

    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Rep Power
    0
    And earlier I was going to demand a free month because of some early morning dialup issues that remain undetected and unresolved to this date.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
About us
Since 1997 TheologyOnline (TOL) has been one of the most popular theology forums on the internet. On TOL we encourage spirited conversation about religion, politics, and just about everything else.

follow us