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I am the customer service KING!!! - iTunes issue

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  • I am the customer service KING!!! - iTunes issue

    I would like to share with you all the final message I just sent to the customer service agents at iTunes regarding my horrendous experience. I am the king of customer service! It never hurts to complain; you can usually get refunds and profuse apologies and extra compensation.

    And to be fair, I have worked on the other side as well; when I worked at Wells Fargo Home Mortgage I was on the receiving end of customer service as well; I was great at what I did, and I got problems solved. I didn't just give lipservice. I solved problems and I got loans closed and I put people in homes. It was a good feeling.

    So without further delay, I present my final message to iTunes.

    -------------------------------------

    THIS IS MY FINAL MESSAGE ON THIS MATTER

    I have spent another entire day fighting with your
    iTunes software. I have spent hours reading articles
    and forums on the net about this -50 error. I even had
    a friend doing similar research. Seeing that it has
    been around for weeks, and Apple is denying the error,
    blaming its customers, and doing nothing about it, I
    have decided after giving this another long hard try
    to end this endeavor. I purchased a Pepsi today and
    won a free song, and also tried to get a free song
    that my wife gave me and was met with nothing but
    failure, grief, and frustration. Why should my music
    shopping experience be like this? I am sorry I ever
    tried iTunes. I should have known Apple products would
    be as unreliable as the reputation Apple has. At least
    Microsoft stands behind their stuff.

    After receiving my song "Missionary Man" on my
    friend's computer, I decided to be honest and turn
    down your generous offer to give me a refund; I
    figured I got the song so I should pay. Then, being
    somewhat excited by that success, I decided to give it
    another try and tried to download my free tracks
    (Portland, Oregon by Loretta Lynn). I did not bother
    selecting my second free track since I was met with
    more failure. Boy what a mistake that was. You wasted
    my day. You even wasted my friends time. Now you, the
    reader, I am sure you're a nice person just doing your
    job. I'm sorry you have to take the brunt of my angry
    tirade. I highly recommend that you just pass this on
    to people who can fix this issue (if Apple has the
    capable intelligence within its work force).

    Here is the bottom line. I have uninstalled iTunes for
    the final time. Even though I wrote to you and said
    you don't have to refund my money for Missionary Man,
    I would like a refund for Missionary Man and the 7
    cents of tax you charged me for Portland, Oregon. In
    simpler language, I want every cent back that I gave
    you. This was a very troublesome experience that I
    hope I never have to repeat with any company ever
    again. I am going to tell everyone I know about this,
    and encourage them all to steer clear of iTunes. And I
    won't be monitoring the boards to see if there was a
    solution for that would be a further waste of my time;
    I am not trying again. Thank you for ruining 3 of my
    days and wasting my time and my friend's time.

    Put the refund back on the card I gave you, and expect
    to hear nothing further from me.

    Thank you; have a good day.

  • #2
    Huh, I usually just say 'Where is your office located? [gets answer] Ah, well if you don't fix this, I'm coming to your office with a shotgun'.

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    • #3
      BillyBob Huh, I usually just say 'Where is your office located? [gets answer] Ah, well if you don't fix this, I'm coming to your office with a shotgun'.
      IT WORKS FOR ME!!!!!!!!!

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      • #4
        outstanding!!!

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        • #5
          Originally posted by BillyBob

          Huh, I usually just say 'Where is your office located? [gets answer] Ah, well if you don't fix this, I'm coming to your office with a shotgun'.
          He is the Rock, His work is perfect;
          For all His ways are justice,
          A God of truth and without injustice;
          Righteous and upright is He. - Deu 32:4

          'It is foolish to admire the design and ignore the designer'

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          • #6
            I actually used that line when dealing with Comcast a couple months ago. The problem got fixed and I was credited 3 months full service. [that's over $300!]

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            • #7
              I ordered a pizza from Dominoes on Saturday night. When they failed to get it to my place within an hour, I called to check on it. As a result, I got the pizza for half price.

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              • #8
                Originally posted by october

                I ordered a pizza from Dominoes on Saturday night. When they failed to get it to my place within an hour, I called to check on it. As a result, I got the pizza for half price.
                Should'a been free.

                "If you look upon ham and eggs and lust, you have already committed breakfast in your heart." - C.S. Lewis

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                • #9
                  True dat, but I don't care. The Air Force paid for it anyway.

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                  • #10
                    Did iTunes refund the money to your card?
                    says:

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                    • #11
                      Buy a Mac!




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                      • #12
                        Originally posted by october

                        I ordered a pizza from Dominoes on Saturday night. When they failed to get it to my place within an hour, I called to check on it. As a result, I got the pizza for half price.
                        They made you pay half price for a cold pizza?

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                        • #13
                          no the pizza left the shop late. it was hot.

                          ITunes refunded my money.

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                          • #14
                            More customer service

                            I had to call earthlink about a couple things this week. I was nice though, because the guy on the phone was actually competant and polite and doing a good job.

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                            • #15
                              And earlier I was going to demand a free month because of some early morning dialup issues that remain undetected and unresolved to this date.

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